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Write a polite but firm email to a landlord who has not fixed the heating for three weeks. I want the repair, not a fight.

Kimi K3

Subject: Heating repair at [property address] — outstanding for three weeks

Dear [Landlord's name],

I hope you're well. I'm writing to follow up on the heating at [property address/unit], which I first reported on [date]. It's now been three weeks without working heating, and despite [my messages on X and Y dates / my calls on X and Y], the repair hasn't yet been carried out or scheduled.

With the cold weather, this is becoming a genuine problem — [briefly note the impact, e.g., the flat is very difficult to keep warm and I'm concerned about the effect on my health]. I'd ask that this now be treated as urgent.

Could you please confirm by [date — e.g., within five working days] when a contractor will attend? I'm happy to be flexible with access and can make myself available [on these days / at short notice] if that helps.

I'd much rather resolve this directly with you than take it any further, and I'm confident we can get it sorted quickly. I'd really appreciate a reply confirming the plan, even if the appointment itself is a few days away.

Thank you for your attention — I look forward to hearing from you.

Kind regards, [Your name] [Phone number]


A few quick tips:

  • Fill in the specifics (dates you reported it, any responses received) — a clear timeline makes it harder to brush off.

  • Give a concrete deadline rather than "as soon as possible"; a week is usually seen as reasonable.

  • Keep everything in writing from here on. This email becomes your record if you do ever need to escalate to a tenants' advice service or local authority — hopefully you won't.

The tone stays cooperative throughout, but the deadline and the one line about "taking it further" signal you're serious without starting a fight.

Asked Nov 1, 2026. Unedited.

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Updated
Oct 26, 2026

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