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Write a polite but firm email to a landlord who has not fixed the heating for three weeks. I want the repair, not a fight.

Muse Wonder

Here’s a draft that creates a clear paper trail without sounding confrontational:


Subject: Follow-up: Heating repair outstanding since [date reported] – [your address]

Dear [Landlord's Name],

I hope you're well. I'm writing to follow up on the heating at [your address], which I first reported as not working on [date].

Since then, I've followed up on [date of 2nd contact] and [date of 3rd contact, if applicable], but the heating still hasn't been repaired. It's now been three weeks without proper heating, and the property is becoming very cold, particularly at night, which is making it difficult to live in comfortably.

I appreciate that repairs and contractors can sometimes take time, and I'm keen to resolve this between us without any difficulty. However, I do need this to be treated as urgent now.

Could you please:

  1. Confirm you've received this message

  2. Let me know when an engineer will attend

  3. Arrange for the repair to be completed by [specific date, e.g., this Friday]

If your usual contractor isn't available, I'd be grateful if you could arrange an alternative. I'm happy to be home to provide access — I'm available on [your availability].

Please could you reply by [tomorrow / date] with a confirmed plan? Thank you for your prompt help with this.

Kind regards, [Your Full Name] [Your Address] [Your Phone Number]


Tip: Replace the dates in brackets before sending — listing exactly when you first reported it and chased it is what makes this firm, while the cooperative tone keeps it from feeling like a threat.

Asked Nov 1, 2026. Unedited.

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Updated
Oct 26, 2026

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