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Write a polite but firm email to a landlord who has not fixed the heating for three weeks. I want the repair, not a fight.

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Here is a template that strikes the right balance. It clearly lays out the timeline, gently reminds them of their legal obligation (providing a habitable space), and sets a firm deadline for a response—all without using aggressive language.


Subject: URGENT: Follow-up regarding heating repair at [Your Unit/Address]

Dear [Landlord's Name],

I hope you are having a good week.

I am writing to follow up on the maintenance request I submitted on [Date of original request] regarding the broken heating system in my unit.

As of today, it has been three weeks without heat. While I understand that scheduling maintenance can sometimes be delayed, living without a functioning heater for this long is highly uncomfortable and is becoming a habitability issue as the temperatures drop.

I value our good relationship and would like to get this resolved as smoothly as possible. Could you please reply to this email by [Day of the week, e.g., Wednesday] at [Time, e.g., 5:00 PM] to confirm exactly when a repair technician will be coming to the property?

If the current technician is unavailable, please let me know so we can discuss alternative solutions to get the heat restored this week.

Thank you in advance for your prompt attention to this matter. I look forward to hearing from you today.

Best regards,

[Your Name] [Your Phone Number] [Your Unit Number]


A few quick tips before you send:

  • Keep a paper trail: If your previous requests were over the phone or in person, you can slightly tweak the first paragraph to say: "I am writing to follow up on our [phone call / conversation] on [Date] regarding..."

  • Set a specific deadline: Giving a specific day and time for them to respond (e.g., Wednesday at 5 PM) is a highly effective way to be firm without being rude. It forces them to acknowledge the message.

  • Take photos/logs: If you bought a space heater or have a thermometer showing the temperature inside your apartment, take a photo of it just in case you need it for your records later.

Asked Nov 1, 2026. Unedited.

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